FAQs

Ordering & Payment

Q1: What payment methods do you accept?
A: We accept all major Credit/Debit Cards (Visa, Mastercard, American Express, Discover) and PayPal for a secure and convenient checkout experience.

Q2: Is my payment information secure?
A: Absolutely. All payment transactions are processed through a PCI DSS compliant payment gateway, which is the highest standard of security in the industry. We do not store your full card details on our servers.

Shipping & Delivery

Q3: How long will it take to receive my order?
A: Orders are typically processed within 1-2 business days. Delivery times then depend on your location and the shipping method chosen. Please see our detailed Shipping Policy for more information.

Q4: Do you ship internationally?
A: Yes, we are thrilled to offer worldwide shipping! Delivery times and costs will vary by destination.

Returns & Exchanges

Q5: What is your return policy?
A: We offer returns and exchanges for most items within 14 days of delivery. Items must be unworn, unwashed, and have all original tags attached. For full details, please review our Return & Refund Policy.

Q6: How do I start a return or exchange?
A: Please contact our customer service team at FIAFITE@outlook.com within the 14-day period to initiate the process and receive instructions.

Products & Sizing

Q7: What should I do if I'm unsure about my size?
A: We recommend referring to the specific size chart provided on each product page for accurate measurements. If you're still unsure, feel free to contact us with your measurements, and we'll be happy to advise you.

Q8: The item I received looks different from the picture. Why?
A: We make every effort to represent our products and colors as accurately as possible. However, slight variations may occur due to individual computer monitor settings. If you have a major concern, please contact us.

Contact & Support

Q9: How can I contact customer service?
A: For any questions or assistance, please email us at FIAFITE@outlook.com. We strive to respond to all inquiries as quickly as possible.

Q10: Where is FIAFITE based?
A: FIAFITE is operated by FIAFITE Company Limited
141-142 Lower Marsh Road, Waterloo, SE1 7EA, London, United Kingdom(This is not a returning address)
Company number 15284170. Please note that our registered office address is not a returns address.